Hi Nichole,
My internet order arrived today and I just wanted to write to tell you how thrilled I am! Not only did it arrive quickly, and was packaged so beautifully, but you also included a free fat quarter that goes so well with the black & white fabric I ordered, all of which will go into one of the quilts I'm finishing as a Christmas gift. I probably shouldn't admit it, but I thought that a free fat quarter would probably be ugly, or just be something random, so I didn't expect such a beautiful (and coordinating!) piece of fabric. Thank you so much!!!

It was also really wonderful that you included the little rubber duck. My son Will, who's 2, "helps" me with the mail, so he was standing there when I opened your package. Of course he was sure that the little duck was just for him. Such a nice surprise -- thank you so much.

As I mentioned to you on the phone, we recently moved to the Lafayette area in Louisiana, and all there is for fabric stores here are a very small Joann's and a Hobby Lobby with a very small fabric section. I was used to living 5 miles from Quilt Country, when we lived in Carrollton, Texas, so needless to say, I was very spoiled! I'm so happy to know that shopping online with Stitchin' Heaven is so easy and such a joy, all the way around.

My shopping experience with your shop could not have been better and I could not be happier! You can be sure that you will be hearing from me again, soon!

Thanks again so very much and take care, Tracey E

Deb, Thanks for all the wonderful Birthday Bash specials. They made shopping at Stitchin Heaven even more fun. Happy Birthday! ~ Wynn H

I made a mistake & ordered books & patterns before your birthday sale. I also forgot to add a book. So I called y'all & was helped by Nicole. She had already earmarked my order & was going to call me but I called you first. Neither of us could find the book I wanted to add. I looked a third time & found it so I called again. I had the wrong title. Nicole's voice was still cheerful as she added it to my order. She is a gem! I did not feel foolish after I talked to her. I worked at a local quilt store in Spring, Tx. They closed earlier this year. John & Julienne both stressed customer service to us. I thank Nicole for all her patience & help in this matter. Keep up the good work. No wonder I love to visit your internet site. One day I hope to make it to Quitman to meet y'all. Thanks again . Phyllis B.

I recently received my Boo kit from you and the fabrics are fabulous as well as the backing you chose...I just love your newsletter and often forward your words of wisdom at the end...keep up the great work. ~ Gail in Canada

OK, are you guys really in Texas and not living in my backyard? I am totally impressed that an order I placed after lunch (Pacific time) on Wednesday could be delivered to my mailbox today (Saturday). So, I do not believe you are in Texas :)

Speaking of the package (I ordered the Starring the Half Square... kit), the kit was in a rather cute basket and wrapped in plastic -- what a great presentation. I also received a couple of fat quarters, a complimentary pattern and a store pin... I do not see how you will be able to stay in business giving such great service and freebies :) I am planning on bringing the package to my guild meeting on Wednesday (shh, we meet at a fabric store) to show the women my great discovery...As I noted in my order, I found you from an ad placed on the artista digest I receive. I feel like I need to send you all something :) Your shipping department had a perfect sized box and taped it with the right amount of tape. I work at an e-commerce shop and know how important the shipping process is. There are only two small things that would make everything perfect for me: having the items in a plastic bag (I live in the Pacific Northwest and it rains a lot - from mailing out silk ribbons at my job, we have saved a lot on claims because the ribbon was in perfect shape even though the package got wet between out shop and the final destination), and a follow up email to let me know the package was on the way (but you may not have had enough time to do this).
Thanks so much ~ Ellen L. Redmond, WA

Thanks so much for helping me get the white choc cake recipe. Also please give my thanks to Nelda, for the fine job she did helping me get that white choc quilt kit ordered. My husband really was out fishing that day and did have the credit card with him. It was a real fish story. My husband is very obliging with my quilting habits. I told him how far you are from Bonham, Tx. He said that would be a nice day trip when we are in Texas next Feb. Hope we can get to meet you folks there. I have been quilting for almost 35years. Quilting has come a long way since I started. I was lucky to have some older ladies, including my mother to help me along the way. My best to all of you. Thanks again.~Gloria B. in rural Iowa.

Thank you!! I have so enjoyed the newsletters, products ordered and your creative, enthusiastic and truly honest appreciation of your customers. If I am ever in Texas, I will be sure to drop by the shop. I just wish I lived closer to take advantage of some of your truly wonderful class offerings! Thank you!!! ~ Sharon C.

Dear StitchinHeaven gals who put together and work on the Dear Jane BOM.

A HUGE thank you to each of you who contribute to this wonderful program. I am one of those quilters that thinks...so that would be fun, and then several years later, finally get around to starting the project. Such was the case with "Dear Jane' which I subscribed to in 2005.

About three weeks ago I finally decided...it was time to tackle "Dear Jane".....I had been hearing horror stories about those "little bity blocks". Well....thanks to you, and to Sarah Francis' instructions, I am now working on D blocks, and hope to continue at this pace to completion. I love the fabrics that were picked for this quilt, and have enjoyed every block I've made....some have taken longer than others, but it has been fun!

I know that you have sent out many Dear Jane kits over the past few years.....I would imagine that those recipients have enjoyed having them just as much as I do.....Thank you for this program!!!!!

Your stitching friend...joan m.

Just got my order and the batiks are gorgeous! Your scans truly are great. A special thank you for the last minute change per phone on one fabric, Anna(sp?) was so polite even after my second call in a few minutes to clarify my order. A nice note from Nichole on a back-order item, also. The Moda bag is outstanding! What a great surprise. Thanks for a great shopping experience. If I am ever in the Quitman area you all(or should I say ya'll being from NC)will get a great big hug!!! Thanks again, Carole

I received my order yesterday and couldn't be more pleased. The fabrics are just as beautiful as they looked on your site!!! I even love the free fat quarter you sent. That sale was really great. Thanks again, Karen

I just wanted to tell you, this is the first time I've received your
newsletter and it's the best I've every seen. Just great! ~ Hazel in Oregon

Hi Deb: About four years ago I ordered a quilt called
"Cindy's Butterflies" from you. Just this past spring I made it and have just finished the top. I wanted to let you know how much I enjoyed working with the Moda prints. Your instructions were great and the amounts of material (I wanted to enlarge mine) were perfect. Thank you very much - I wish you were my lqs.~Ruth, Orillia, Ontario,Canada.

"Hey There Quilting Friends! I received my very first Primavera pack in the mail last week and I am SO excited! You truly are the Block of the Month Divas, I have to say!! It was so nice to have a picture of the fabric and the note as to what part of the block it is for. I am kind of new to quilting and to shopping on line and this was truly a HUGE help to me. I ordered a kit similar to this elsewhere and although it is wonderful, I have no idea what fabric goes to what piece, because the fabric is not the same as the picture. That is why I will now order all of my kits from you! I really don't think I could make the quilt otherwise. Thank you so much for making my day! I will be anxiously looking to my mailbox for the next delivery from you! : ) Please thank all of the people who put this kit together. It is PERFECT! : ) Now, if I could just figure out how to get to Texas for your movie night! Sounds like a blast! Huge thanks from a very happy quilter!" ~ Shannon, Wisconsin

"I just received the Asian Charm Quilt Kit. And the free gift. And the free fat quarters. Thank you for everything. The kit is beautiful (even prettier than the internet picture) and I'm always so impressed with your packaging and fast delivery. The baskets are a lovely idea. Having ordered from several other shops on the internet you are by far the best I've dealt with. Your website is easy to negotiate and I enjoy your newsletters. It is obvious you take great pride in your shop and value your customers. I'm also signed up for one of your block of the month quilts and look forward to getting started on it. There are at least 5 or 6 more of your kits I 'm lusting to own. I may be addicted to ordering from you. Is the cure as good as the addiction? I think the answer is yes." ~ Linda R.

You are the greatest! I've had great orders completed through you and your items arrived in perfect condition. I'll recommend you to all my friends and hopefully they'll take my recommendation as true and shop with you like I have. Your fabric is top-notch and I love all your gift items. Keep up the great work and may God bless you in your work ahead of you. You deserve all the wonderful praise you get...Judy

I wanted to tell you I was in your shop the 1st week of March. I live in New York and was visiting a friend in Longview. I saw you in the Quilter's Traveler Companion. Linda was so helpful. I plan to open a fabric shop here in NY and she gave me tips and information on Quilt Market. I already bought my plan tickets, signed up for classes and have hotel reservations. Thanks for all your help and the friendly staff! Lisa W.

Just wanted to let you know my order of FQ arrived today. I had requested a variety of blues, yellows & greens, not knowing if you would be able to do this. The fabric selection your staff sent was WONDERFUL.. I am so pleased with the selection and have been drooling wondering which quilt pattern to start first. I will definitely recommend your shop to anyone needing anything to do with sewing. Thanks again.

Also, your Hot Flashes is one of the best emails I have ever read. Look forward to keepin' on with all the info. If I'm ever in Texas I would love to drop by. You make it sound like a wonderful place to be... Becky

Dear Ladies,
I just had to send a big Thank You for such a wonderful day when I visited the shop last week! Make sure Deb sees this. You guys should get a raise! I felt so welcome and so did my husband. When were on our way home to California. We had driven to Maryland to spend a few weeks with our son and his family. My husband was so kind and figured out that making a trip to your store was doable. So he took me. It was a high point of my trip. I have done lots of mail order business with you and was thrilled to make the visit. We were already getting tired of being in the car, but everyone at the shop made me feel so welcome, even tho I entered through the classroom. All the ladies were so helpful and it was great to meet Nicole and put a face to the person who always gets my packages to me.

What a great surprise to arrive home and my order to be shipped was already here! You guys are fast! Thank you Lucy and the other Ladies who were so helpful and I'm sorry I don't remember all of the names.

I look forward to your newsletters all the time. I am disappointed that my shopping trip missed the date for a chance to win the Piecemakers calendar. I spent enough, I just might have had a chance! :) YOU GUYS ARE GOOD. Hope to visit again soon! Love to all of you, Phyllis in California

I just got home to a box of goodies from you and am sooo thrilled! I had ordered during your FQ frenzy sale and 'requested' all my FQ be batiks because of a swap I'm in. I wasn't sure if you would 'allow' that, but was over joyed that you honored my request in sending me 24 batiks!!!!! THANK YOU SOOO MUCH!!! I definitely will be back for future purchases when the service is so wonderful! P.S. Thanks also for the free FQ's. It's always nice to get something for free! I'm the 'FRUGAL' type....he he. Michelle in Maine

When you had your 50% off over 20 yard sale, I was just thrilled. It was the perfect opportunity for me to stock up my stash in preparation for QuiltPink weekend, coming in Sept. I called and requested 25 yards of mixed pinks from lightest to darkest that would all work together so we could have a stock to work from to make quilts for my favorite charity! I was incredibly lucky to get Toni, she seemed to be as excited about the prospect of putting together this order as I was to order it at such a great savings. I got the box and it is such a wonderful selection! I took it to lunch with me the next day to show it of to my best friend who is also a quilter and will be helping my make these quilts for Breast Cancer Research. She was as impressed as i was! Thank you for having the sale, and for having great employees, like Toni! In Pieces, Bobbie

I just wanted to let you and your staff know how nice the store is looking and how much I appreciate all the hard work that has been involved with all the changes going on around us. All the different classes along with you and your friendly, caring and knowledgeable staff is what personally keep me coming in from "so far". Keep up the good work-Please! Sincerely, Janice Yates

am so happy with my Dear Jane blocks. The fabric is oh so Civil War - my favorites. This journey with Jane is going to be wonderful. I have wanted to start on this quilt for years and knew that I would have to join a club to do it. Sarah Francis instructions are so helpful and I like to use my CD also. Every time I have ordered from Stitchin Heaven it is exactly what I wanted and I received it so promptly!! Betsy Cooksey
PS: I can hardly wait until I receive my next packet.

I ordered my fabric in the middle of the night, hoping the order went through as placed. I got a message the next business day telling me my order had been received and before I knew it, I came home to a box on my doorstep full of yummy fabric! I couldn't have wished for better service!

In closing, I just wanted to say again what a great website yours is and what a fine job you're doing with it. Those of us out here who are quilt shop deprived really appreciate it! Sincerely, Gayle Reed, Menifee, CA

I have to tell you...there are a LOT of quilting shops out there...but you carry some unique items and your customer service and follow up to questions is wonderful. I'm happy as a member of your Thimbleberries club...although projects are piling up faster that I have time to do them! Please pass the word to all who work with you that they do a terrific job...and your shop has a fan in Maine because of it! I'll look forward to getting the Shades of Baltimore. Lauri

I could not let another issue of 'Hot Flashes' go by without telling you how VERY much I enjoy both your newsletters and your web site! I live in Northern Va about 25 miles west of Washington, D.C.. You make your classes sound so inviting! I have imagined your shop as one that is warm and inviting. If I am ever that far south I would love to take a class. You also make your town sound so friendly! Didn't mean to ramble on but thought that you might like to know how important your 'hot flashes' are to someone who also has hot flashes. Keep up the great work!
Sincerely, Julie Hussain

I recently enjoyed a visit to your shop, Dec. 31. I was in Hog Heaven!! Oh No! That's not right!!

he first time I visited your wonderful fabric shop, was with a friend. She wanted to share the experience with me, so she took me by the hand and led me there! . And you know how we quilters like to share, so I brought a friend, and together we feasted on the wonderful colors, patterns, and sensuality of fine cloth! We also like the way the bolts of fabric are displayed. It was LOVE BY THE YARD!! We just couldn't stop talking about the beautiful fabric and the friendly and helpful staff members.

like the creative ways you have of advertising your shop. Why not have a "Bring a friend day?" I'm sure your staff can come up with a creative reward....a kind of 'double your fun, double your pleasure' theme?? Do we not celebrate a Friendship Day in this country? Well, maybe it's time we did!!

"The "Last" half yard of the Yellow Rainbow Sherbert arrived last night along with the pattern and pretty fat quarters. Thank you so much. Your service is tops - prompt , efficient and courteous. My best to beautiful East Texas."
June Venable

"I recently got my first order from your company and I can't tell you how pleased I am with your service and the fun extras that were included. Now that you've gone the extra mile to confirm my address I know I'll be a loyal customer".
Debi Brooks

"What a beautiful and fun web site tour! One of the best I have ever seen. I had to stop and order the BOM, "Day at the Lake" half way through the tour. How gorgeous! Thanks for being so kind at closing time. Looking forward to future visits".
Susan Carter

"I would like to thank Diane for all of her help in ordering my new Elna 6003Q sewing machine. The store in my area had the machines on backorder and they weren't due for "a couple of months". Then, I received "Our Favorite Things, April-June 2002" from Stitchin Heaven. There was an ad for the machine that I wanted, so I called. Diane told me that they had one in stock and it would be on it's way to me in a couple of days. I can hardly wait to get it and start stitching again."
Thank you so much, Susan Petrie

Deb, I really love getting e-mail from Stitchin' Heaven. The "Here's Some Fun" at the end is great. Thank you for doing such a good job.
Linda Chipman

"I called on Monday with a "sad tale" of purchasing too little material the week before. I didn't have my receipt or the bar codes on the material. But the person that answered the phone agreed to look up my sales receipt and find the material and mail it to me. I received the material the next day. You cannot put a price on service like that. Thank you for being there for me. Your happy customer,"
Joy Blaine

"Just wanted to let you know your new web site is fabulous!!! Makes me want to take that 2 1/2 hour drive to come see you again! I also wanted to compliment you and your staff on the packaging of the quilt kits that we purchase from your site. I love the box with the handle that the kits are shipped in and the photo on the cover is a big plus! I know exactly what's in the box when I'm looking to start a new project! You all are the very best!!! Thanks bunches!!!" Kathy Bradbury

"Thank you so much!!! I LOVE doing business and shopping with your shop. I always get such good service. Thank you." Mickey.

"All the different classes along with you and your friendly, caring and knowledgeable staff is what personally keep me coming in from "so far". Keep up the good work-Please!" Sincerely, Janice Yates

"Not a question - a compliment! I wish there were someplace for feedback re Internet vendors similar to the Ebay system, because I surely would like to be able to post a positive comment about stitchinheaven! I found the foldy patterns of Donna Poster (which I had given up being able to find anywhere and actually found accidentally) and you sent me an email when they were shipped and then I got the order very promptly, all fixed up prettily with checked tissue paper and a little ribbon seal! It was GREAT!! Thanks from a very happy customer! Susan"

"I love the kits - they have arrived and are beautiful!!! Can hardly wait till I get all my Christmas projects finished so I can start on quilts for ME! Thanks for being such sweet ladies - it's always a pleasant shopping experience when I order from you and I really enjoyed meeting everyone in Houston!" Pat Ferguson

"I love you gals...I received my 25 fat qrts (floral) yesterday...........I love 'em.....more than I thought they would be.....you can bet I'm spreading your name around my quilting groups...yep, you won my heart and purse...thanks," Ann in Kansas